Friday 20 March 2020

Measuring Customer Experience through Digital Signage Software


One of the best things about digital signage solutions is that they produce measurable results through deep analytics. Depending on the digital signage software you are using, you can extract a wide range of useful data on user activity and target audience preferences directly from your digital signage kiosk. An advantage of interactive content is that it can produce real insights on what audiences approve of and support in terms of your marketing efforts. After all, people (end users) tend to touch what they like.  The best signage software systems have the ability to define, collect, visualize, and after all is said and done, share data that’s been collected through your interactive signs as users consume your content. This way, you can turn these experiences and insights into essential KPI resources, which can drive your marketing efforts.

Another great thing about collecting measurable data directly through your digital signage software is you get to log any and every event possible, and do so with the knowledge of the context within which the action was made. This means knowing the reasons behind each interactive event such as  items selected, scenes visited or videos played, while capturing potentially useful identification information like the time, location of the event, and even as data specific as the current weather during which the event occurred.

With the right signage software, you also get to capture events automatically, based on pre-set triggers and data points. You can collect data and organize them according to the start/stop time of experience, the entry/exit time of scene, the name of experience, name of device as well as the timestamp of the trigger or event being captured. Great systems also allow the creation of reports and charts that help you visualize trends, measure and compare performance, identify outliers, and enable efficient analysis.

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